Information for Pre-Digital Phone Line customers only

You can’t currently report a fault online if you’re a Pre-Digital Phone Line customer. If this applies to you, you’ll need to contact us to report your fault.
Find out more
 

A man working on his laptop. He could report a fault online if there's a problem with a BT Business service.

Fix a fault

Check your BT Business service performance, fix or report your BT Business broadband, phone line, email or Cloud Voice issues online.

  • See how BT Business services are performing at-a-glance.
  • Run a quick test and get the right help for your specific issue.
  • Book an engineer if you need one.
Start fixing

Check your BT Business service performance, fix or report your BT Business broadband, phone line, email or Cloud Voice issues online.

  • See how BT Business services are performing at-a-glance.
  • Run a quick test and get the right help for your specific issue.
  • Book an engineer if you need one.
Start fixing

Fix faults online, fast

Log in to My Account to check how your services are performing. Run quick, simple tests that will help get your services back online if you're experiencing issues.

Services performance at-a-glance

We'll let you know straight away if your BT Business services are experiencing any outages, planned or otherwise. We'll also let you know the best next steps or when we expect everything to be back to normal.

Run a quick test and get the right help for your specific issue

A few simple questions will let us know exactly what type of issue you're having and exactly how we can get you back online.

Book an engineer if you need one

If we can't get your services up and running online we'll offer you the earliest available engineer appointment, or you'll be able to choose the date and time to suit you.

Services performance at-a-glance

We'll let you know straight away if your BT Business services are experiencing any outages, planned or otherwise. We'll also let you know the best next steps or when we expect everything to be back to normal.

Run a quick test and get the right help for your specific issue

A few simple questions will let us know exactly what type of issue you're having and exactly how we can get you back online.

Book an engineer if you need one

If we can't get your services up and running online we'll offer you the earliest available engineer appointment, or you'll be able to choose the date and time to suit you.

Benefits of fixing or reporting faults online

Logging in to fix or report a fault helps us provide a personalised experience for you and increases your security.

  

Keep track of issues you've previously reported and check on the progress with our regular updates.

  

When you log in to My Account we'll run some quick tests on your services and let you know if we find any issues.

  

Reporting a fault online makes fixing your services faster, we won't need you to tell us anything we already know about your services.

  

Logging in to fix or report a fault helps us provide a personalised experience for you and increases your security.

  

Keep track of issues you've previously reported and check on the progress with our regular updates.

  

When you log in to My Account we'll run some quick tests on your services and let you know if we find any issues.

  

Reporting a fault online makes fixing your services faster, we won't need you to tell us anything we already know about your services.